Health, Wellness & Peace of Mind
At MacArthur Place, our primary goal is to care for your health, well-being, and peace of mind at every moment of your stay. We are closely monitoring government mandates, local and industry-specific protocols and Centers for Disease Control (CDC) hygiene standards. We are carefully following guidelines from these entities to ensure the safety and well-being of our guests, colleagues, community and our own staff, as your health and safety is contingent upon theirs. And, we are committed to doing everything we can to make MacArthur Place a respite when you visit.
SHARECARE VERIFIED™ WITH FORBES TRAVEL GUIDE BADGE
MacArthur Place is one of only 200 hotels that have been awarded the Sharecare VERIFIED™ with Forbes Travel Guide Badge which certifies our hotel’s adherence to more than 360 global health security standards. The comprehensive assessment covers:
- Health and hygiene protocols
- Cleaning products and procedures
- Masks and PPE
- Management accountability
- Health safety communication with guests and employees
CARING FOR OUR STAFF
The health, safety and peace of mind of our guests is wholly contingent upon the health of our staff in both front and back of house positions. We have gone to great lengths to ensure our entire team is healthy and well taken care of, so they can in turn take great care of you during your stay. This means daily temperature checks when employees report to work, required gloves and face masks, social distancing protocol in the kitchen, break rooms and offices, as well as one-way paths of travel and other measures to ensure our team is safe and healthy.
We take extreme pride in the cleanliness of our resort and its facilities — it is central to our character and fundamental to how we operate as a luxury property. As always, we continue to take every measure to meticulously clean and disinfect our entire resort including guest rooms, fitness and spa areas, food and beverage outlets, and all public areas on a regular basis. In addition to our already-stringent cleanliness protocols, we have established a Cleanliness Standards Committee to advance our efforts, implement heightened standards and train our staff.
All guest-facing staff will wear gloves and a mask at all times, and will sanitize their department’s areas, workstations and high-touch surfaces at least every 60 minutes. A full-time Cleanliness Steward will continually sanitize all public areas of the property, with a focus on high-touch surfaces such as door handles, tables, countertops. Hand sanitizer will be offered to guests upon arrival, and will be available in public areas as well as in guestrooms.
Until further notice, we will not be offering valet parking to minimize guest contact. Valets will direct arriving guests to self-park in designated areas. Valets will ask permission to retrieve and handle guest luggage, and will sanitize bell carts after each use. Entrance doors to the lobby will remain open when possible, otherwise Valets will open doors for guests so no contact is required.
Front Desk Check-in & Check-out
We have made a few modifications to the lobby decor and arrival experience to enhance the safety of our guests and staff while maintaining a welcoming ambiance. Glass partitions have been installed at the front desk, and our staff will only assist one guest or couple per each podium to ensure proper social distancing. We have temporarily removed water stations, magazines and other high-touch printed materials, all of which are now available upon request.
We have streamlined the check-in process to minimize contact, enabling guests to provide contact details, credit card information and charge authorizations prior to arrival. If a credit card swipe is necessary at check-in, it will be swiped directly by the guest and the terminal will be wiped before and after each use by the front desk staff.
Our custom guest services app will be presented to each guest upon check-in. After downloading this free app, guests may use their own personal phone or tablet to make requests during their stay, eliminating the need to use high-touch devices in their guestroom.
Express check-out will be encouraged at the time of check-in and reminded with a text so the guest will not have to return to the lobby to process departure paperwork. An email folio with a summary of charges will be sent the night prior for the guest’s review.
We are taking extra steps to meticulously clean, sanitize and inspect each guestroom, while minimizing housekeeping staff presence. In some cases, this means offering special amenities and services such as nightly turn-down and linen removal upon request.
All guestrooms are sanitized using an electrostatic sprayer with hospital-grade disinfectant. All surfaces are thoroughly cleaned with industry-grade disinfectants, and high-touch areas will be sanitized using UV light. Each room will then be thoroughly inspected per cleanliness standards by a housekeeping supervisor. Housekeeping staff will wear masks and single-use gloves at all times, and only one housekeeper at a time will be permitted to service each room. If guests are present when housekeeping arrives, staff will request a convenient time to return when the room is vacant.
In addition to providing thoroughly cleaned and sanitized rooms, we have also removed most high-touch items such as magazines and minibar provisions, which can be ordered via in-room dining or the property app. All requested items such as linens and bath amenities will be delivered in pre-packed, sealed bags. Additionally, turndown service will be automatically provided for Suites, and will be provided only upon request for all Guestrooms.
We have made several modifications to the spa experience to enhance the safety of our guests and staff while maintaining a welcoming ambiance. Appointments are scheduled in a staggered manner to comply with social distancing guidelines. All spa therapists will wear masks. Couples treatments will be suspended until further notice. Glass partitions have been installed at the reception desk, and hand sanitizer is offered at check-in. Credit card payments will be swiped directly by the guest and the terminal will be wiped before and after each use by spa reception staff.
Guests awaiting treatments will be directed outside to the pool area to relax; use of the communal interior lounge area is suspended for the time being. Refreshments will be individually wrapped, and bottled water will be served in the spa and pool area.
In addition to rigorous sanitizing every 60 minutes of the reception and retail areas, locker rooms, restrooms and high-touch surfaces, each treatment room will be prepared for the next guest by opening windows, wiping all surfaces, disinfecting showers and fixtures.
The Fitness Center will be closed pending a change to the health guidelines for gyms. Weights, kettle bells, mats and fitness bands will be stationed on the lawn for outdoor workouts.
Chaise lounge chairs are set, in clusters of two, with appropriate six-foot physical distancing and sanitized after each use. Hand sanitizing spray is offered regularly by the pool server. Dining menus are single-use, and water bottles are offered complimentary to guests.
Restaurant, Bar & Coffee Shop
All staff, both front and back of house, will wear a mask and gloves at all times. In addition to implementing property-wide protocols for sanitizing public areas, workstations and high-touch surfaces every 60 minutes, all food & beverage outlets will adhere to additional social distancing, cleaning, sanitizing and inspection measures.
To ensure proper social distancing, guests will be directed by the Hostess to queue in appropriate waiting areas during peak periods. Seating within the restaurant and bar is arranged to comply with social distancing guidelines. Within The Bar, we will limit one bartender per well per shift.
Guests tables will not be pre-set; the tables, counters and seats will be sanitized — and certified with a manager’s initials — and then set once the guest is seated. Flatware will be provided in napkin roll-ups to ensure the utensils remain sanitized. All menus and condiments will be single-use, and check presenters, pens and all other reusable guest-contact items will be either sanitized after each use or single use. Tableside cooking and shared plating will be suspended until further notice – dip trios and bar snacks, for instance, will be served per individual guest and not shared by the table.
In The Porch, our coffee shop and marketplace, only one of each sandwich, salad or other to-go food items will be displayed – the balance will be stored safely until ordered. Pastries will be individually wrapped. All sugars, syrups and milks will be stored behind the counter – the barista will add to the drink on behalf of each guest.
The restaurant, bar, coffee shop and all kitchens are deep-cleaned and sanitized at the end of service daily.
Meetings, Events & Catering
We are working diligently to adjust our meeting and events offerings to adhere to social distancing guidelines and stepped-up hygiene standards. Seating capacities and floor plans are reviewed on an event-by-event basis to provide as much social distancing as possible within the context of the meeting. Only one event per day will be scheduled in each space to allow time to clean and disinfect all areas, AV equipment and shared equipment. Live stream capabilities are offered for virtual attendees to minimize in-person headcount. A full guest list will be required for contact “tracing” purposes in the event of any health issues.
Self-serve style beverage and buffet offering will be suspended until further notice. A server will attend to all buffet meals, as well as coffee and break stations. Flatware will be provided in roll-ups, condiments will be served in individual containers and water will be provided in individual bottles.
Thank you for your patience, understanding and flexibility as we continue to hone our protocols to meet the latest health guidelines and, of course, keep your well-being and peace of mind at the fore. Should you require any additional information or specific support, please reach out at any time using the info below:
Text (707) 600-2848
Call (707) 938-2929